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sales@elaviadormodels.com

INTERNATIONAL SHIPPING AVAILABLE

ENVIO INTERNACIONAL DISPONIBLE

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WELCOME TO EL AVIADOR MODELS

With your visit or purchase you agree to the following Terms and Conditions. We recommend carefully reviewing these policies and conditions. We also reserve the right to change or update these terms and policies without prior notice.

Business policies were last updated on November 23rd, 2024.

SALES POLICY

Please note that we may cancel any order, due to this we reserve the right to always reject the service at our discretion for any reason. Some of these reasons will be availability, information errors or incorrect prices, improper use of our products or possible risky fraud transactions identified by our security systems.

We also reserve the right to request any other information that helps us verify that everything is correct according to our sales guidelines.

SHIPPING AND RETURNS

SHIPPING

El Aviador Models commitment will always be FREE SHIPPING available to the United States including Alaska, Hawaii, and Puerto Rico.

The delivery method is with USPS® Ground Advantage / UPS® Ground, UPS® Ground Saver with an estimated time of 3 to 10 days.

Paid shipping to Canada and additional countries may be available, check availability and cost(*) when adding your item to cart.

(*) INTERNATIONAL BUYERS must keep in mind that the cost refers only to the payment of the shipment, the international buyer is responsible for the payment of taxes and other expenses in the country of destination. International shipments are done solely via UPS, which offers product tracking.

(*) COMPRADORES INTERNACIONALES deben tener en mente que el costo se refiere solamente al pago del envío, el comprador internacional es responsable del pago de impuestos y otros gastos en el país de destino. Los envíos internacionales se hacen solamente con UPS, el cual ofrece rastreo de los paquetes en tránsito.

International shipments are done solely via UPS, which offers shipment tracking.

RETURNS POLICY

If for any reason you are not satisfied with your model during the first 7 days after the delivery of your order, we will either replace the product or refund you at full cost, models should be in their original packaging and condition and must pass inspection before a refund can be issued, outside of this time we can charge a 15% administrative fee or reject the return.

Please allow up to 10 business days to process your credit, we will issue a full refund which will be credited back to the original form of payment.

To request a return, please write an email with your order number explaining the reason to sales@elaviadormodels.com.

PURCHASES WITH DISCOUNT COUPONS

All purchases made with discount codes are not eligible for returns, they are only eligible for a replacement.

Some manufacturers do not allow their models to be sold below the MAP (Minimum Advertised Price) for some time after a model is released. This varies from manufacturer to manufacturer, meaning it can be as short as a month or as long as two years. This means that some discount coupons might not apply to a model if it is in between said time frame.

ABOUT ITEMS IN PRE-ORDERS

El Aviador Models will always do everything possible to have a model in your hands as soon as possible, including the pre-order models that your delivery dates are estimated and may change without notice by some factors beyond our control and not limited to such as manufacturer delays, operational changes in transportation, delays in customs and ports, etc.

Depending of the availability of a model, a small fee might be required upon pre-ordering a model. This is usually about 5% of the total cost of the model. Otherwise, pre-orders are free.

If you wish to cancel your order before the model is available, we will do a full refund with no additional charges.

If you wish to cancel your order once the model is available, the initial payment of 5% that was paid will not be refundable.

Once your pre-ordered item is ready to ship, we will contact you via email, which contains a payment link, which will be valid for ten (10) days. If the purchase is not processed during this time we do not guarantee the availability of the model or the same price, and we also reserve the right to cancel the order without any right to claim.

ABOUT ITEMS COMING SOON

In this section you will find models that have been released by the manufacturers but do not yet have an estimated date of availability.

To request a cancellation, please write an email with your order number explaining the reason to sales@elaviadormodels.com.

HOW WE COLLECT INFORMATION

We may collect or have collected your personal information directly from you, such as when you make a purchase on our website, contact us with a question or complaint, use one of our mobile applications, create an account on our website, or register to receive communications of marketing.

We may or may have used the information we have about you:

To provide you with products and services, such as completing orders and processing payments, assisting with product selection and replacement, and managing current or past purchases.

To contact you, including to answer your questions or complaints, and to help you place an order.

For marketing and advertising, such as sending you marketing and advertising materials by post, text, or email, and showing you advertisements for products and / or services tailored to your interests on social media and other websites.

For analytical purposes, such as understanding how you use our website and mobile applications, understanding your preferred method of purchasing from us, determining which browser and devices you use to visit our website or mobile applications, and evaluating and improving our products, services, advertisements, website, and mobile applications.

For legal and security purposes, such as detecting, preventing, and prosecuting harmful, fraudulent, or illegal activities, preventing losses, identifying and repairing errors on our website or mobile applications, and to comply with applicable legal requirements, the relevant standards of the industry and our policies.

HOW WE SHARE YOUR INFORMATION

El Aviador Models will never share your personal data with third parties under any conditions.