FAQs – El Aviador Models

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FAQs

If you have other questions, please, you can send us an email to sales@elaviadormodels.com

Do you have any questions, we leave you some frequently asked questions

Q: “How can I buy in my country?”

Currently, we have 11 distributors:

USA
Guatemala
El Salvador
Honduras
Nicaragua
Costa Rica
Colombia
Perú
Bolivia
Argentina
Europa

Q: “Why can't I buy in the shopping cart?”

Our shopping cart is only available for the United States in the following brands:

1/ Inflight200

2/ El Aviador Models

3/ NG Model

- GEMINI JETS is not available for sale in the US, only for Central and South America.

Q: “Why can't I buy GeminiJets in the USA?”

Authorized distribution by GEMINIJETS for EL AVIADOR MODELS is only available for Central and part of South America.

Q: “How can I be a distributor?”

In order to be a distributor of ours in your region, you must meet the following requirements:

To be of age.
Have a company incorporated in your country.
Have the necessary sales channels.
A warehouse in the USA (Miami).

Unable to find satisfactory answers ? Contact Support

TERMS & CONDITIONS

WELCOME TO EL AVIADOR MODELS

With your visit or purchase you agree to the following Terms and Conditions. We recommend carefully reviewing these policies and conditions. We also reserve the right to change or update these terms and policies without prior notice.

SALES POLICY

Please note that we may cancel any order, due to this we reserve the right to always reject the service at our discretion for any reason. Some of these reasons will be availability, information errors or incorrect prices, improper use of our products or possible risky fraud transactions identified by our security systems. We also reserve the right to request any other information that helps us verify that everything is correct according to our sales guidelines.

SHIPPING AND RETURNS

SHIPPING

El Aviador Models commitment will always be FREE SHIPPING available to the United States including Alaska, Hawaii, and Puerto Rico.

The delivery method is with USPS® Ground Advantage / UPS® Ground Saver with an estimated time of 3 to 10 days.

Paid shipping to Canada and additional countries may be available, check availability and cost(*) when adding your item to cart.

(*) The cost refers only to the payment of the shipment, the international buyer is responsible for the payment of taxes and other expenses in the country of destination.

RETURNS POLICY

If for any reason you are not satisfied with your model during the first 7 days after the delivery of your order, we will either replace the product or refund you at full cost, models should be in their original packaging and condition and must pass inspection before a refund can be issued, outside of this time we can charge a 15% administrative fee or reject the return.

Please allow up to 10 business days to process your credit, we will issue a full refund which will be credited back to the original form of payment.

To request a return, please write an email with your order number explaining the reason to sales@elaviadormodels.com.

ABOUT ITEMS IN PRE-ORDERS

El Aviador Models will always do everything possible to have a model in your hands as soon as possible, including the pre-order models that your delivery dates are estimated and may change without notice by some factors beyond our control and not limited to such as operational changes in transportation, delays in customs and ports, etc.

Besides this, the models included in pre-order are pieces in transit to the United States that have been confirmed by our shipping agent and we do not depend on the manufacturer, meaning the shipping dates are very precise. You can reserve a model on pre-order with an initial 5% deposit option, which will be charged (you will see this option enabled at checkout) on the date of order and the remaining balance will be automatically charged (upon notification to your email) to your payment method only when the model is available for shipment.

If this balance cannot be charged for any reason (insufficient funds, expired card, etc.), we will notify you by email and will have up to 14 days to provide a new payment method and pay the total. If the 14 days have passed, the order will be automatically cancelled, and the initial 5% that was paid will not be refundable.

If you wish to cancel your order before the model is available, we will do a full refund with no additional charges.

If you wish to cancel your order once the model is available, the initial payment of 5% that was paid will not be refundable.

ABOUT ITEMS COMING SOON

In this section you will find models that have been released by the manufacturers but do not yet have an estimated date of availability.

When we have the date confirmed, these models will go to Pre-Orders status where they will be available for reservation with only 5% of the item value and a very precise delivery date; you can check this page as many times as necessary to get updated information or subscribe in the notify box in each item if you would like to receive an email when the product is available.

To request a cancellation, please write an email with your order number explaining the reason to sales@elaviadormodels.com.

HOW WE COLLECT INFORMATION

We may collect or have collected your personal information directly from you, such as when you make a purchase on our website, contact us with a question or complaint, use one of our mobile applications, create an account on our website, or register to receive communications of marketing.

We may or may have used the information we have about you:

To provide you with products and services, such as completing orders and processing payments, assisting with product selection and replacement, and managing current or past purchases.
To contact you, including to answer your questions or complaints, and to help you place an order.
For marketing and advertising, such as sending you marketing and advertising materials by post, text, or email, and showing you advertisements for products and / or services tailored to your interests on social media and other websites.
For analytical purposes, such as understanding how you use our website and mobile applications, understanding your preferred method of purchasing from us, determining which browser and devices you use to visit our website or mobile applications, and evaluating and improving our products, services, advertisements, website, and mobile applications.
For legal and security purposes, such as detecting, preventing, and prosecuting harmful, fraudulent, or illegal activities, preventing losses, identifying and repairing errors on our website or mobile applications, and to comply with applicable legal requirements, the relevant standards of the industry and our policies.

HOW WE SHARE YOUR INFORMATION

El Aviador Models will never share your personal data with third parties under any conditions.

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