sales@elaviadormodels.com
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El Aviador Models commitment will always be FREE SHIPPING available to the United States including Alaska, Hawaii, and Puerto Rico.
The delivery method is with USPS® Ground Advantage / UPS® Ground Saver with an estimated time of 3 to 10 days.
Paid shipping to Canada and additional countries may be available, check availability and cost(*) when adding your item to cart.
(*) The cost refers only to the payment of the shipment, the international buyer is responsible for the payment of taxes and other expenses in the country of destination.
If for any reason you are not satisfied with your model during the first 7 days after the delivery of your order, we will either replace the product or refund you at full cost, models should be in their original packaging and condition and must pass inspection before a refund can be issued, outside of this time we can charge a 15% administrative fee or reject the return.
Please allow up to 10 business days to process your credit, we will issue a full refund which will be credited back to the original form of payment.
To request a return, please write an email with your order number explaining the reason to sales@elaviadormodels.com.
El Aviador Models will always do everything possible to have a model in your hands as soon as possible, including the pre-order models that your delivery dates are estimated and may change without notice by some factors beyond our control and not limited to such as operational changes in transportation, delays in customs and ports, etc.
Besides this, the models included in pre-order are pieces in transit to the United States that have been confirmed by our shipping agent and we do not depend on the manufacturer, meaning the shipping dates are very precise. You can reserve a model on pre-order with an initial 5% deposit option, which will be charged (you will see this option enabled at checkout) on the date of order and the remaining balance will be automatically charged (upon notification to your email) to your payment method only when the model is available for shipment.
If this balance cannot be charged for any reason (insufficient funds, expired card, etc.), we will notify you by email and will have up to 14 days to provide a new payment method and pay the total. If the 14 days have passed, the order will be automatically cancelled, and the initial 5% that was paid will not be refundable.
If you wish to cancel your order before the model is available, we will do a full refund with no additional charges.
If you wish to cancel your order once the model is available, the initial payment of 5% that was paid will not be refundable.
In this section you will find models that have been released by the manufacturers but do not yet have an estimated date of availability.
When we have the date confirmed, these models will go to Pre-Orders status where they will be available for reservation with only 5% of the item value and a very precise delivery date; you can check this page as many times as necessary to get updated information or subscribe in the notify box in each item if you would like to receive an email when the product is available.
To request a cancellation, please write an email with your order number explaining the reason to sales@elaviadormodels.com.
We may collect or have collected your personal information directly from you, such as when you make a purchase on our website, contact us with a question or complaint, use one of our mobile applications, create an account on our website, or register to receive communications of marketing.
We may or may have used the information we have about you:
El Aviador Models will never share your personal data with third parties under any conditions.
